FAQ

Frequently Asked Questions

Where are you based?

We are based in Malta and serve customers across Malta and Gozo. Selected items may be available for international shipping — please contact us for details.

How long does delivery take?

Most orders are delivered within 3–5 business days after processing. For large furniture items, our team will contact you to arrange a suitable delivery slot. Visit our Delivery & Returns page for full details.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email. For tracked deliveries, a tracking reference will be included. You can also log in to your account to view your order status.

What is your return policy?

You may return most items within 14 days of receipt, unused and in original packaging. Please visit our Delivery & Returns page for the full policy and instructions on how to initiate a return.

Are your products in stock?

Stock levels are shown on each product page. If an item is out of stock, you can contact us to enquire about availability or request to be notified when it is back in stock.

Do you offer gift wrapping or gift cards?

We offer gift options on selected products. Please contact us to discuss your requirements ahead of placing your order.

How do I care for my items?

Care instructions vary by product and material. Specific care guidance is included on individual product pages where relevant. For ceramics, vases, and delicate decorative objects, we recommend handling with care and keeping them away from extreme heat or moisture.